Improving your customer experience and doing more with less
Did you know…..usually gets my attention. There are millions of stats out there but what we need to know is how we can make real time business improvements that add value to the customer.
We recently released a research report with AIIM on how to capitalize on your content – and use it to help grow your business. Here are some interesting stats:
- Customer service levels and response times can generally be improved by 33% if all customer-facing staff can immediately access and share all of the customer-related and case-related information held.
- a collaborative, widely accessible team-site environment is likely to improve project delivery by 23% on average in terms of timescales and project costs.
- the improved efficiency from providing office staff with sufficient remote or mobile access to company information that they are able to work efficiently from home or on the road, is likely to be between 20 and 25%.
- Social Business Systems or Enterprise 2.0 applications can improve staff productivity and engagement by around 18%.
Tags: Branding 2.0, Communities, Marketing, Social Marketing, Social Marketing Strategies, Social Media, Social Media Strategies
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